Shipping Information

International Shipping

We currently ship to the following countries with express international delivery:

• Singapore: 2-3 business days (RM 45)
• Thailand: 3-5 business days (RM 55)
• Indonesia: 4-7 business days (RM 65)
• Brunei: 3-5 business days (RM 50)
• Philippines: 5-8 business days (RM 70)

Order Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends will be processed on the next business day.

Luxury Packaging

Every Gentle Monster product is carefully packaged in our signature premium boxes with protective materials to ensure your eyewear arrives in perfect condition. Each package includes:

• Original Gentle Monster case and cleaning cloth
• Certificate of authenticity
• Care instructions and warranty information
• Eco-friendly protective packaging

Real-Time Tracking

Once your order is dispatched, you'll receive a tracking number via email and SMS. Track your package status in real-time through:

• Our website tracking portal
• Courier partner mobile apps
• SMS notifications at key delivery milestones
• Email updates for any delivery changes

Delivery Notifications

Stay informed with automatic notifications:

• Order Confirmed: Immediate confirmation email
• Processing: Your order is being prepared
• Shipped: Tracking number and estimated delivery
• Out for Delivery: Your package is on the way
• Delivered: Confirmation of successful delivery

Successful Delivery Guidelines

To ensure smooth delivery of your luxury eyewear:

• Provide complete and accurate delivery address
• Include unit/apartment number if applicable
• Ensure someone is available during delivery hours (9 AM - 7 PM)
• Valid contact number for delivery coordination
• Photo identification may be required for high-value orders

Safe Drop-off Locations

For your security and peace of mind, we offer delivery to:

• Office addresses during business hours
• Authorized pickup points and post offices
• Building management offices in condominiums
• Trusted neighbors with prior arrangement

Shipping Restrictions

• No delivery on Sundays and public holidays
• Remote area deliveries may require additional 2-3 days
• Some locations may require pickup from local post office
• High-value orders may require signature confirmation

Weather & Unforeseen Circumstances

Delivery times may be affected by:

• Severe weather conditions
• Public holidays and festive seasons
• Transportation strikes or disruptions
• Custom clearance delays (international orders)