Terms & Conditions

1Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the Gentle Monster Malaysia website, mobile applications, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2Product Information & Availability

We strive to provide accurate product descriptions, specifications, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

Product Specifications

• All sunglasses and eyewear dimensions are approximate
• Colors may vary slightly due to display settings and photography
• Product availability is subject to change without notice
• Limited edition items may have restricted quantities

We reserve the right to discontinue products, modify specifications, or change prices at any time without prior notice. In case of pricing errors, we reserve the right to cancel orders even after confirmation.

3Ordering & Payment

When you place an order through our website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline any order for any reason.

Payment Terms

• Payment must be made in full at the time of ordering
• We accept major credit cards, PayPal, and other approved payment methods
• All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated
• Prices include applicable taxes where required by law

By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information is accurate and current.

4Shipping & Delivery

We ship to addresses within Malaysia and selected international locations. Shipping costs and delivery times vary based on location and selected shipping method.

Delivery Information

• Standard delivery: 3-7 business days within Malaysia
• Express delivery: 1-3 business days for major cities
• International shipping: 7-21 business days depending on destination
• Delivery times are estimates and not guaranteed

Risk of loss and title to products pass to you upon delivery to the shipping address. You are responsible for providing accurate shipping information.

5Returns & Exchanges

We want you to be completely satisfied with your purchase. Returns and exchanges are accepted within 30 days of delivery, subject to our return policy conditions.

Return Conditions

• Items must be in original, unworn condition with all original packaging
• Prescription lenses and customized items are non-returnable
• Limited edition items may have different return terms
• Return shipping costs are the responsibility of the customer unless the item is defective

Refunds will be processed to the original payment method within 7-14 business days after we receive and inspect the returned item.

6Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Gentle Monster or its content suppliers and is protected by intellectual property laws.

Usage Rights

• You may view and use the website for personal, non-commercial purposes
• You may not reproduce, distribute, or create derivative works without permission
• The Gentle Monster name, logo, and trademarks are our exclusive property
• Unauthorized use may result in legal action

7User Accounts & Conduct

You may create an account to enhance your shopping experience. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Account Responsibilities

• Provide accurate and complete information during registration
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Use the Service in compliance with applicable laws and regulations

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

8Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy. We implement appropriate technical and organizational measures to protect your personal data.

9Limitation of Liability

To the maximum extent permitted by law, Gentle Monster Malaysia shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your use of the Service.

Liability Limitations

• Our total liability shall not exceed the amount paid by you for the specific product or service
• We are not liable for delays or failures due to circumstances beyond our control
• Product warranties are limited to manufacturer specifications
• Some jurisdictions do not allow liability limitations, so these may not apply to you

10Governing Law & Disputes

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration or in the courts of Malaysia.

We encourage you to contact our customer service team first to resolve any issues. Most concerns can be addressed through direct communication.

11Modifications & Termination

We reserve the right to modify, suspend, or discontinue the Service or these Terms at any time with or without notice. Continued use of the Service after changes constitutes acceptance of the modified Terms.

We may terminate your access to the Service for violation of these Terms or for any other reason at our sole discretion.

12Contact Information

If you have questions about these Terms or need assistance with our products or services, please contact us using the information below. We are committed to providing excellent customer service and will respond to your inquiries promptly.